Refund Policy for XN Sports
XN Sports Return Policy
At XN Sports, we are committed to ensuring the satisfaction of our customers. Our return policy is tailored to accommodate the unique aspects of our business model, which includes using Printify for print-on-demand products and our role as an Amazon affiliate.
Printify Products
- Damaged or Defective Items: If you receive a product with a manufacturing error or shipping damage, don’t hesitate to get in touch with us within 30 days of delivery. We will work with Printify to provide a free replacement or a refund. To process your request, please submit a clear photo or video of the issue to fitzgerald@xnsports.com
- Wrong Size/Color or Change of Mind: Due to the nature of print-on-demand products, we cannot accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind. We encourage you to review your order carefully before checking out.
- Refund Processing: Refunds for eligible returns will be issued to your original payment method, though they are initially credited to our Printify account balance. Please allow a certain amount of time for the refund to be processed and reflected in your account.
- Design Tolerances: For Direct to Garment (DTG) products, please be aware there is a tolerance of 0.5″ for print placement. Minor variations in print placement are not considered defects.
- Unsuccessful Delivery: In case of delivery issues, you may opt for a replacement (subject to an additional charge) or a partial refund.
Amazon Affiliate Products
- Affiliate Disclaimer: XN Sports is an affiliate of Amazon. The products listed from Amazon are subject to Amazon’s return policies. We do not handle returns or refunds for these products directly. For returns or issues related to Amazon products, please refer to Amazon’s return policy.
- No Association with Amazon Products: We do not manufacture, sell, or ship Amazon products directly. Our role is limited to affiliate marketing, and thus, we are not responsible for any issues related to the products sold on Amazon.
Contact Us
For any questions or concerns regarding our return policy or to initiate a return process for Printify products, please get in touch with our support team at: fitzgerald@xnsports.com
Shipping Policy
Amazon Products
Most of the products available on our website are fulfilled and shipped directly by Amazon. You are subject to Amazon’s shipping and return policies when you purchase an Amazon product through our website.
Please note that we are an Amazon affiliate, and we do not have control over Amazon’s shipping or return processes for their products. For any inquiries or concerns regarding Amazon orders, please contact Amazon customer support directly.
Printify Products
For products fulfilled through Printify, we work with various print providers. Each print provider may have different shipping rates and policies. You can find detailed information about the shipping rates and policies of our print providers by visiting their respective websites. Simply click on the logos of our print providers on Printify’s Shipping Rates Page for more information.
Return Policy for Printify Products
Damaged or Defective Items: If you receive a product with a manufacturing error or shipping damage for items fulfilled through Printify, please contact us within 30 days of delivery. We will work with Printify to provide a free replacement or a refund. To process your request, please submit a clear photo or video of the issue to fitzgerald@xnsports.com.
Wrong Size/Color or Change of Mind: Due to the nature of print-on-demand products, we cannot accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind. We encourage you to review your order carefully before checking out.
Refund Processing: Refunds for eligible returns will be issued to your original payment method, though they are initially credited to our Printify account balance. Please allow a certain amount of time for the refund to be processed and reflected in your account.
Design Tolerances: For Direct to Garment (DTG) products, please be aware there is a tolerance of 0.5″ for print placement. Minor variations in print placement are not considered defects.
